Richard & Steve took over the business in July 2005, and decided that a dramatic refocus was needed for it’s survival. Since that time the branch has shown consistent growth, month on month, year on year and is now a multiple award winning branch which is a testament not only to the dedication of the owners but to the staff that work here as well.
Steve has had 20 years experience in the finance and insurance industry in areas such as marketing (both online and offline), analysis and project management. He met Richard whilst working in a large insurance brokerage in the West Midlands before becoming a Coversure Franchisee in July 2005.
Richard has been in the insurance industry for 20 years. He started his career working in a small independent brokerage and since then has worked at some of the UK’s largest brokers – specialising in both personal and commercial lines. Richard has been a Coversure Franchisee since July 2005.
Starting out as a trainee in May 2006, Mark has gone from strength to strength in all aspects of his insurance acumen. In recognition of his knowledge of insurance, sales and renewals, Mark won the overall Coversure Services Young Broker of the Year Award, three years in a row from 2010, 2011 and 2012-2013.
Having known Tony for many years, we’ve finally got him to come on board as Business Development Manager to help develop new clients and business partnerships. Tony has been in insurance for 20 years and prior to joining us he was an Area Manager for Swinton’s so has the background, knowledge and experience that will benefit us immensely.
Joe joined us from another brokerage in Oct 2013 and has gathered many years worth of insurance experience which has made him a great and effective salesman. Joe is easily able to communicate to customers our great premiums and highest cover.
Having worked with him before and known him for many years, Rich and Steve finally persuaded Scott to come on board in at the end of 2011. Knowing his background in motor trade and commercial insurance and as well as having an excellent track record in sales, Scott benefits us greatly.
Nikki joined us in Dec 2012 from a previous broker having worked in the industry for 4 years, gathering knowledge in all areas from renewals to customer services. Nikki will be responsible for managing any changes that our customers need to make on their policies as well as heading up the company’s HR processes.
Another apprentice that has been a fantastic find, Abbey has previously worked in Customer Services but wanted a fresh challenge that would further her career. She works with Nikki to help customers with any of their policy changes as well as Administration service all our clients.
Having worked in insurance some years ago, Laura joined us in Sept 2013 looking for a new challenge and to get back in the industry. Responsible for looking after customer services from administration and payments to queries from customers and insurers, Laura is making her mark and proving to be a valuable asset.
Pauline came to us in September 2010 from a background spanning over 35 years in the insurance industry. As well dealing with the many queries the office gets, Pauline also manages the large volume of paperwork and administration that our branch produces to make sure all our client records and kept up to date and accurate.
Michelle joined us in October 2010 from an accounting background within the insurance industry. Michelle also looks after our existing customers with any queries they may have on their policy, as well as administering customer documentation. Her primary role however is to manage the finance process for clients who want to pay their policies by direct debit.
Kai started with us as an apprentice in July 2014 and is now a full time employee who has become an invaluable asset to our customer service and administration department.
Natalie’s background covers a wide variety of roles all of which are perfectly suited to our demanding customer needs and also what our company requires to keeping moving forward. From her methodical working, attention to detail and first class organisation skills means Natalie is making a real impact in our busy department.
Our most recent addition, Alex joined us as an apprentice in October 2015 to help with the growth of the business and to become a central point to manage the writing away of policies. As if that isn’t enough she has also taken on the role of managing our social media.
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